At Just One Moon we deeply value customer satisfaction. We provide sound clips and images for almost all of our wind chimes to help you make a purchase that you will be happy with for many years. We are confident in the quality of our windchimes and believe in backing that up with an equally great return policy. Since we started our business in 2004, we have only had 23 returns, 9 of them were to exchange for a larger windchime, 6 to exchange for a smaller windchime, and only 8 requested their money back, and we have had over 2804 customers online (numbers updated March 23, 2011). You can shop in our store with confidence, knowing that you will always find the perfect windchime for you, your friends, and your family.

Return Policy

In 30 days if you are not completely satisfied with your purchase just contact us at Rachel@ecowindchimes.com to inform us that you would like to return the windchime. We will e-mail you an address to send the windchime to. When it arrives in good condition, we will issue a refund on your credit card the cost of the wind chime minus the cost of any engraving and our actual shipping and handling cost (what we paid for shipping the chime to you). Packing the return tightly (as it was shipped to you) and without metal on metal contact, is very important to us receiving the chime in good condition.

It is really that simple.

No hassles, No worries, No problem.

Do you sell returned wind chimes?

No. Of the 23 windchimes returned or exchanged, 9 went back to the manufacture, 8 were given to charities to auction off, 4 were given to a family and friends of the owners and 2 are currently on hand (will probably be donated to a local charity event soon). We do not resell returned windchimes.